{"id":728,"date":"2026-10-01T10:26:48","date_gmt":"2026-10-01T08:26:48","guid":{"rendered":"https:\/\/www.hotelgranduca.com\/faq\/"},"modified":"2026-11-13T13:13:28","modified_gmt":"2026-11-13T12:13:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelgranduca.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#F5F1EA&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;12%&#8221; bottom_padding=&#8221;6%&#8221; top_padding_tablet=&#8221;12%&#8221; bottom_padding_tablet=&#8221;12%&#8221; top_padding_phone=&#8221;18%&#8221; bottom_padding_phone=&#8221;12%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; 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column_padding_phone=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;right&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h1>FAQ<\/h1>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Everything you need to know to best organize your stay at Hotel Granduca. Find answers here to the most frequently asked questions about rooms, services, SPA, restaurant, and reservations.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;6%&#8221; top_padding_tablet=&#8221;12%&#8221; top_padding_phone=&#8221;12%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;1&#8243; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; class=&#8221;hero-gallery&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; 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column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;right&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;5\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;default&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Hours and Stay&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Check-in:<\/b> From 3:00 PM onwards.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Check-out:<\/b> By 10:30 AM.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Minimum age for check-in:<\/b> No minimum age is required (minors under 18 must still be accompanied by a parent or legal guardian).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><b>Required documents:<\/b> A photo ID and a credit card must be presented at check-in.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Services&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Parking:<\/b> <a href=\"https:\/\/www.hotelgranduca.com\/en\/hotel-with-parking-tuscany\/\">Ample free private parking<\/a> available on-site, also suitable for buses and tour coaches.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><b>Internet Connection:<\/b> Free Wi-Fi throughout the property.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li><strong>Is the hotel suitable for tour groups?<\/strong> Yes, thanks to the 72 rooms, the on-site restaurant, and the large parking area accessible to coaches, the hotel is an ideal solution for tour groups and organized trips.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li><strong>Is the hotel committed to environmental sustainability?<\/strong> Yes, the hotel has a high-efficiency cogeneration plant with 43 kW of electrical power and 90 kW of thermal power, which helps reduce energy consumption and CO\u2082 emissions.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li><strong>Are family and\/or connecting rooms available?<\/strong> Yes, Hotel Granduca has family rooms and connecting rooms, ideal for families and groups. For specific needs and to check availability, we invite you to contact us directly.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Dining&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Breakfast:<\/b> Continental buffet style (including organic products, gluten-free options, and homemade cakes).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Restaurant:<\/b> Available on-site with the restaurant <i>La Limonaia<\/i>, open every evening for dishes based on local products.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><strong>Is half-board available?<\/strong><br \/>\nYes, you can choose the <a href=\"https:\/\/www.hotelgranduca.com\/en\/half-board\/\">half-board plan<\/a>, which includes breakfast and dinner at the hotel restaurant.<\/li>\n<\/ul>\n<ul>\n<li><strong>Is the restaurant open to non-guests?<br \/>\n<\/strong>Yes, La Limonaia restaurant is also open to guests not staying at Hotel Granduca, to enjoy traditional Tuscan dishes in an elegant and welcoming atmosphere.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Wellness and Activities&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Pool and SPA:<\/b> Wellness center accessible by reservation, equipped with an indoor pool, sauna, Turkish bath, gym, and relaxation area.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Treatments:<\/b> Massage service, aesthetic and beauty treatments available upon request.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><b>Bicycle Rental:<\/b> Available on-site to explore the surroundings.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Policies and Conditions&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Pets:<\/b> Allowed (a small supplement may apply).<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Children and cribs:<\/b> Cribs available upon request.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Half-board:<\/b> The half-board plan <b>does not<\/b> include drinks.<\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><b>Accepted payment methods:<\/b> American Express, Visa, Mastercard, Diners, Maestro, CartaSi, and cash.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; 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